Política de reembolso

Last updated: September 20, 2026

This policy applies to purchases at cubescents.com, operated by VLUX Palm Beach LLC, doing business as Cube Scents ("Cube Scents," "we," "us"), Pompano Beach, Florida. We currently ship only within the United States.

1. No refunds for scent preference
We do not accept returns, exchanges or refunds because you do not like a scent, or because a fragrance seems lighter or stronger than you expected. Fragrance is personal, so please read each scent's description before you order.

2. Damaged, defective or incorrect items (Limited Warranty)
Who is covered: the original purchaser of an item bought directly from cubescents.com.
What is covered: a Cube Scents fragrance cube that arrives damaged, leaking or defective, or that is not the item you ordered.
What we will do: at our choice, we will send you a free replacement or refund the price you paid, including the shipping you paid on that order, to your original payment method. You do not need to return the item unless we ask; if we ask, we pay the return shipping.
Time limit: your claim must reach us within 14 days after the delivery date shown by the carrier's tracking.
How to make a claim: email sales@cubescents.com with your order number (or the email address you used at checkout), a short description of the problem, and clear photos of the item. If the package arrived damaged, please also include photos of the box and shipping label. We may ask for additional information reasonably needed to verify your claim. We reply within 2 business days.
Not covered: damage from misuse, dropping, or leaving the cube in extreme heat; and normal differences in how a fragrance smells in different vehicles.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this policy limits any right you have under applicable law.

3. Final Sale items
Items marked "Final Sale" on the product page, including Sport Cube at its sale price, cannot be returned, refunded or exchanged, except if they arrive damaged in shipping or are not the item you ordered.

4. Canceling before shipment
If your order has not shipped yet, email sales@cubescents.com and we will cancel it and refund you in full.

5. Late orders
Orders are processed within 1 to 3 business days. If we cannot ship your order in that time, we will email you with a new ship date. You may then choose to cancel the order for a full refund instead of waiting.

6. Lost or undelivered packages
If tracking shows your package was never delivered, contact us and we will reship it or refund you. If tracking shows delivered but you did not receive it, contact us within 7 days and we will help investigate with the carrier.

7. How refunds are issued
Approved refunds go to your original payment method within 7 business days. Your bank may take additional time to post them. Shipping charges are refunded only when the order is canceled before shipment, or when the item arrived damaged, defective or incorrect.

8. Contact
VLUX Palm Beach LLC, doing business as Cube Scents
Pompano Beach, Florida
sales@cubescents.com